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5 Powerful User Onboarding Tools Every Entrepreneur Should Have on Their Resource List

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To become a successful entrepreneur who enjoys a long and fulfilling career, one of the smartest moves you can make is to build your resource list early. Each time you encounter a helpful tool, add the product link to your resource file. Organize your list into subcategories to make finding your treasures easy. Whenever you need a specific type of business tool, return to your treasure trove to find the tidbits you previously stored away. One type of resource you are likely to need is user onboarding tools. Regardless of whether you are building a mobile or web application, you’ll need to guide new users through your platform. Check out the following five powerful user onboarding tools to see which ones can help you reduce your churn rate and improve customer satisfaction:




Nickelled helps you create onboarding tutorials for your users. Guide new customers through each feature of your platform to ensure they receive maximum benefit from your product. You can use Nickelled to create embeddable walkthrough guides or email standalone guides to new customers. Interactive tutorials can also be created for business teams. Make training easy for new employees, sales representatives, or even to update your marketing team on new initiatives.





Shepherd is another excellent resource for familiarizing customers with your platform. Available as a JavaScript library, Shepherd lets you create interactive tip sheets new users can click on to understand each feature of your product. You can add as many steps to your tip sheets as you need; simply explain each feature and then let users click a ‘next’ button to progress to the next step.





If you’re looking for an add-on tool that doesn’t require fiddling with your code, consider using WalkMe for your user onboarding. This nifty resource lets you create pop-up product walk-through interfaces. Spotlight product features your users can explore, highlight video demonstrations, or point new customers towards training resources like whitepapers and ebooks.



Tour My App


Tour My App is an excellent resource for entrepreneurs to discover. Boost your engagement rates by showcasing all your app features with an interactive tutorial. Customize your product tours, review user analytics, and update your tutorials whenever you have a product update. You can even use Tour My App to provide customers with interactive FAQ pages.





Appcues is a must-discover onboarding resource for savvy entrepreneurs. Create custom application walkthroughs for your new users. Add tool tips to highlight features, integrate slide outs for additional information, or create in-app notifications to share important data. If you want new customers to explore every aspect of your product, Appcues is a terrific tool to help guide them through your app.



If you don’t get your user onboarding system right, your product is destined for failure. Customers aren’t going to deal with a frustrating interface; they will just move on to the next product that is easier to understand. Thanks to helpful tools like those listed above, users can be guided through your interface in a simple step-by-step manner. How many of these resources will you be adding to your bookmark list?

Dwell Time: What It Is, Why It Is Important, and What You Can Do To Improve It

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Depending on who you ask, the dwell time of your web page or online content is either one of the most important factors of SEO or it is a factor that has no value at all. In reality, it is a signal of user behavior that can indicate how useful your content is to your site visitors. Dwell time is just one factor used to evaluate the overall user experience, however, and is evaluated in conjunction with several other aspects of user behavior to give search engines an idea of the value of your website, web page, or other online content. Because the primary goal of a search engine is to respond to a user’s query with a list of results that are high quality and highly relevant, the user experience is an important component in determining where your content will rank in search results.

What is dwell time?
Before you can really understand why dwell time is an important indicator of how well your content has been optimized for a user’s experience, you need to know what dwell time is and how it is measured. It is a user behavior that is analyzed from the perspective of a search engine. When Google, for example, delivers a list of search results to a user, it monitors the links they select and the amount of time they spend visiting their chosen destination before returning to search results. That amount of time is the user’s “dwell time” for the selected content.

Search engines interpret a longer dwell time to mean that the user found your content to be useful, engaging, relevant, or valuable to them in some significant way. It is obviously not an exact science because there are a variety of factors that can influence the amount of time a user spends looking at any given content. While dwell time cannot accurately measure user interest or lack thereof, every time a link is selected from a SERP, it does do so more often than not. This “majority rules” metric is enough, in the eyes of a search engine’s algorithms, to function as a strong indication of how well received your content was by search-directed visitors.

What is the difference, if any, between dwell time and bounce rate?
The bounce rate is another SEO term that is often kicked around without a clear understanding of what it means and how it impacts your ranking in search results, if at all. There is a significant difference between dwell time and bounce rate, even though both items provide an indicator, to search engines, of how useful, engaging, or actionable your online content appears to be to visitors who reach it from SERPs.

Bounce rate is a percentage value that signifies the number of times a visitor clicks away from a page within your website, after clicking to it from a search engine’s results list, without visiting any additional content on the site. For example, if 100 people visit your website after selecting it from a SERP and 70 of those people select one or more internal links to other pages of your site before they leave, a search engine will calculate that your website’s initial point-of-contact page (the one displayed in search results) has a 30% bounce rate because 30 out of 100 people chose not to visit any other linked content within your site.

As with dwell time, bounce rate is not an entirely accurate measurement of user engagement. A visitor to a page within your website could find the content extremely valuable and spend quite a bit of time reading it, but they may obtain all the information they were looking for on that one page and choose not to visit any other pages within your website. When they do that, search engines register the lack of internally-directed movement as a lack of further interest or engagement and consider it to be a bounce.

Is dwell time a search engine ranking factor?
Search engine juggernaut Google has so far been silent on the issue, providing neither a yea or nay as to whether dwell time plays a role in deciding where content appears within search results. This lack of clarity, however, does not mean dwell time is a meaningless metric that can be ignored or neglected.

Dwell time itself may not be a specific ranking factor on its own, but it is a critical factor in user experience. Search engines pay close attention to overall user experience and glean several signals from it that are then translated into positioning of online content on SERPs. As stated before, the overall user experience is important in terms of how a search engine ranks online content. While it may not be a specific ranking factor in and of itself, user experience influences a variety of other factors that can result in your web-based content being up-ranked or down-ranked based on a user’s behavior when interacting with your website or page.

Are there effective ways to increase dwell time?
There are, of course, a variety of things you can do to increase a visitor’s dwell time on your website or other online content. By doing so, you can also decrease the associated bounce rate, heighten a visitor’s engagement level, and positively impact several other aspects of your content that, in turn, will positively impact your ranking on search results. Here are four primary things you can do with your online content to improve user experience and, as a consequence, increase dwell time.
1. Make visitors want to stay on your page by giving them a clearly stated reason to do so. Too many marketers, content creators, and business professionals make the mistake of smothering the benefit of staying on a web page beneath vague headings, generic titles, or lackluster page design. Most users today will quickly scan a page’s content before delving further, and they often make a decision to stay or move on within a few seconds. That’s all the time you have to capture their interest, so make it count. The first thing someone should see when your page content loads is a clear, concise, and very visible statement telling them what they will find if they prolong their visit.
2. Make the reason for staying on your page as actionable as possible. Just telling someone in bold, large, or flashing typeface what they will find if they explore the rest of the page (or the rest of your website) is not enough to entice them to stay. The statement should address the reason why the visitor sought out your site in the first place. Whether you are answering a question, solving a problem, meeting a need, or fulfilling a want, be specific about the fact that you will accomplish that goal if the visitor spends a bit more time exploring your content. To do this, you should become extremely knowledgeable about who your target audience is and what they want or expect from you; this will enable you to deliver the most relevant and valuable information possible.
3. Make it easy for visitors to navigate to other locations within your website. Easy to find and easy to use navigation options not only help decrease your site’s bounce rate, as interpreted by search engines, but also motivate site visitors to explore other areas. This is even more true when you offer internally linked content that is relevant, explicitly or implicitly, to the reason why they sought out your site in the first place. Use clear language and anchor text to describe internal links and emphasize those that are similar to the page your visitor arrived at via their original search query.
4. Make your website, page, or other online content as mobile friendly as possible. It is easy to forget about mobile optimization when there are so many other development and optimization activities that demand your attention. Developing mobile-friendly sites and pages, however, should stay at the forefront of your design and creation functions. Search engines have shifted their focus toward mobile-first results, giving preference in SERPs to content designed to be accurately accessed and displayed across a broad selection of mobile devices.

There are several other things you can do to increase the dwell time of your web-based content. Doing so will naturally provide you with benefits in other areas that impact your site traffic, page rank, lead generation and conversion rates, and even your ROI and profitability. Even small improvements to limited parts of your online presence can make a positive difference that ripples outward into other areas of your SEO and marketing efforts.

While dwell time is just one part of a user’s engagement and interaction with your website, it is by no means an insignificant part. Optimizing your online content to focus on meeting the needs of your visitors will naturally increase user interest and engagement in your website, landing pages, and other aspects of your online presence. In addition to increasing dwell time, it also improves the performance of several other metrics used by search engines to evaluate user experience. Higher quality and value in terms of user experience then translates into improved organic ranking for your content. When you are developing or implementing strategies for user experience optimization and SEO for your web-based content, don’t forget about the smaller aspects that add up to the bigger picture.